**Refund Policy – Rental Jewellery**
Thank you for choosing our rental jewellery service. We aim to provide you with a delightful experience, and your satisfaction is our priority. Please review our Refund Policy to understand the terms and conditions regarding refunds.
### Refund Eligibility:
1. **Refundable Circumstances:**
– Full refunds are eligible in the following situations:
– Order cancellation before shipment.
– Unavailability of the selected rental items due to unforeseen circumstances.
2. **Non-Refundable Circumstances:**
– Refunds are generally not provided for orders that have already been shipped.
– Refunds are not applicable for late returns unless otherwise agreed upon by our customer service team.
– Custom or made-to-order items are non-refundable.
### Refund Process:
1. **Cancellation Before Shipment:**
– If you wish to cancel your order before it has been shipped, please contact our customer service team immediately.
– Refunds for canceled orders will be processed within [insert number of days] business days.
2. **Unavailability of Rental Items:**
– In the rare event that the selected rental items are unavailable, we will promptly notify you.
– You will have the option to choose an alternative item or receive a full refund.
### Return and Inspection:
1. **Return Condition:**
– To be eligible for a refund, the rented jewellery must be returned in the same condition as received.
– Minor wear and tear are acceptable, but significant damage may result in additional charges.
2. **Refund Processing Time:**
– Once we receive the returned items, our team will inspect them.
– Refunds will be processed within [insert number of days] business days if the items meet the return condition.
### Late Returns:
1. **Late Return Refunds:**
– Refunds are not automatically provided for late returns.
– Late returns may be subject to additional charges.
– Refunds for late returns will be considered on a case-by-case basis and are subject to approval by our customer service team.
### Contact Information:
For any questions or concerns regarding our Refund Policy, please contact our customer service team at info@jewellesbynaasha.in.
We appreciate your understanding and cooperation. Our goal is to make your experience with our rental jewellery service enjoyable and hassle-free.
